This Privacy Policy explains what SmartSwing AI collects, why it is collected, how it is used, and what choices users have. It applies to the SmartSwing AI website, accounts, analysis tools, dashboards, billing pages, and support workflows unless a different notice specifically applies.
Depending on how you use the service, we may collect account information, profile details, uploaded or analyzed tennis content, usage history, device information, cookie identifiers, purchase records, contact requests, and messages sent through the platform.
We may also store plan choices, onboarding answers, and product preferences so the service can present the right dashboard, drills, and checkout flow.
Name, email address, role, training preferences, favorite shot, improvement goals, billing status, and support messages.
SmartSwing AI uses information to create and secure accounts, process subscriptions, generate reports, personalize training recommendations, improve reliability, prevent abuse, measure product performance, and communicate with users about their accounts or the service.
We may also use aggregated or de-identified information to understand performance trends and improve the product.
Users in the EEA, UK, Switzerland, California, and other jurisdictions may have rights to access, delete, correct, or limit certain processing depending on applicable law.
We may share data with payment processors, hosting providers, analytics tools, security vendors, and professional advisors when needed to operate the service or comply with law. We do not describe the service as selling personal information for cash consideration. We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, and enforce our terms.
Depending on the jurisdiction, SmartSwing AI may rely on contract performance, legitimate interests, consent, legal obligations, fraud prevention, and service security as legal bases for processing. Personal information may be processed in countries other than the user's country of residence when service providers, hosting, authentication, or payment infrastructure operate there.
Users in Brazil may have LGPD rights that can include confirmation of processing, access, correction, anonymization, portability, deletion where legally appropriate, information about sharing, and information about consent-related choices where consent is the legal basis.
SmartSwing AI uses reasonable administrative, technical, and organizational measures designed to protect personal information, but no system can promise absolute security. Parents, guardians, coaches, and academies should avoid submitting more personal data about minors than is reasonably necessary for the requested service workflow.
Questions and privacy requests can be sent through Contact Us and should identify the request type, relevant jurisdiction, account email, and enough detail to verify the request. Material policy changes may be posted on this page with an updated effective date.