Effective Date: August 1st 2025

Smartswing AI is committed to providing cutting-edge tennis analytics tools designed to enhance your performance and training experience. We strive for excellence, but it's important to understand that individual results may vary due to numerous factors outside our control, including physical ability, coaching, effort, adherence to training programs, and environmental conditions.
 

1. No Guarantee of Results

By purchasing or subscribing to any Smartswing AI product or service, you acknowledge and agree that:

• Our technology provides guidance based on data-driven algorithms, but we do not guarantee specific performance outcomes, such as improved match results or rankings.

• The effectiveness of our tools is influenced by user compliance, interpretation, and complementary training. Smartswing AI is one component of a holistic tennis development plan.
   

2. Accuracy Disclaimer

• While we strive for high levels of accuracy, Smartswing AI’s analysis and suggestions are based on predictive models and sensors that may not be 100% error-free.

• Our technology is designed to assist—not replace—coaches, trainers, or medical professionals.
   

3. Refund Eligibility

We offer refunds only under the following conditions:

• Defective Products or Services: If your hardware or digital service is non-functional or defective and our support team is unable to resolve the issue.

• Billing Errors: If you were incorrectly charged or subscribed due to a system error.

To be eligible for a refund, you must:

• Contact our support team within 14 days of your original purchase.

• Provide proof of issue, including photos, screen recordings, or logs, where applicable.

• Attempt reasonable troubleshooting with our support staff.

Refunds are not granted for:

• Lack of performance improvement.

• Misuse or misunderstanding of the product.

• Failure to achieve subjective expectations.
   

4. Limitation of Liability

To the fullest extent permitted by law, Smartswing AI and its affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or performance of our products, even if advised of the possibility of such damages.
 

5. Changes to Policy

Smartswing AI reserves the right to update this policy at any time without prior notice. Continued use of our services after such changes constitutes acceptance of the new terms.